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Executive Shaving Frequently Asked Questions

Q. Do you ship worldwide?

A. Yes, we ship to Europe, India, USA, Australia, Japan, Russia, South America etc. Our customer base is truly worldwide. You can find out all the details of our International Shipping Policy here.

Q. What are your dispatch times?

A. Orders are processed and dispatched the same day we receive your order providing it arrives with us prior to 15.00 hrs. Orders received after 15.00 hrs will be dispatched the next working day. Services used are Royal Mail Tracked, Special Delivery Guaranteed, International Business Parcels Tracked, International Business Parcels Tracked & Signed, DHL Courier Service and UPS Courier Service. The exceptions being Bank Holidays and National Holidays when we will dispatch your order the next working day.

View our full U.K. Delivery Policy here.

View our full International Delivery Policy here.

Q. Do you offer free shipping?

Free shipping is currently available on all UK orders over £75.00 only. This free service is our Standard Shipping service by Royal Mail and can take between 2 to 5 days for delivery.

If you require your order sooner than this, you will need to select either the Express or Next Day shipping services at checkout.

We are not able to offer free shipping to our Overseas customers at this time.

View our full U.K. Delivery Policy here.

Q. What if I need my order quickly?

A. We can arrange next working day delivery for orders placed Monday - Thursday using our Express Service. This service costs £6.99, your order will arrive with you the next working day, parcels can be tracked and will require a signature on delivery. For orders placed on a Friday we can ship them to you for Saturday Delivery using our Saturday Service. This service costs £14.99 and will require a signature on delivery, your order will arrive with you by 1 pm on Saturday.

Call us on +44 (0) 141 880 3040 and place your order by 'phone.

Please note our Express, Next Day and Saturday delivery services are for domestic UK customers only.

Q. Do I have to sign for my delivery?

A. All orders with an order value of over £100 will be upgraded to a Tracked & Signed for service. They will require a signature on delivery as will most orders being delivered to flats, apartments and workplace addresses.

Generally, it is best to provide a delivery address where the item can be signed for during the day. If no one is available to sign for the delivery a 'I called while you were out' card will be left. This card contains details of how to arrange collection or redelivery of your parcel.

Q. I am resident outside of the UK, do I pay VAT?

A. If you are resident outside of the UK and your order is for delivery to an address outside of the UK, you will not pay the UK VAT rate. This will be deducted from your basket at checkout. Any additional local sales taxes, charges or import duties payable upon International deliveries are the sole liability of you the customer.

Q. I am UK Service Personel stationed outside of the EU on BFPO, do I still pay VAT?

A. You will still pay VAT during the checkout process since our system can't tell whether you are stationed within the EU or not. However, you will be able to claim the VAT back.

Q. Can I see the product prices in my local currency?

A. You can change the currency on our website to show American Dollars, Australian Dollars, Canadian Dollars, Euros, Norwegian Krone and Swedish Krone. For these currencies outwith £GBP, the UK VAT Sales Tax has been removed. However, you will still be liable for any local import duties and taxes.

Q. How do you ensure shipments will arrive intact?

A. All shipments are securely packaged in padded envelopes or in cardboard boxes with biodegradable filler to ensure safe delivery.

Q. What is the best way to contact you?

A. The best way to contact us is by email on [email protected]. We ALWAYS reply to emails within 24 hrs (Monday-Friday). For urgent enquiries, you can call us on +44 (0) 141 880 3040.

Q. The item I want is out of stock?

A. When dealing with hard to source items, sometimes we run out of stock. Simply click on the 'Email me when back in stock' button on the product detail page and enter your email address. As soon as the item becomes available you will be sent an email advising you the item is available to buy.

Q. What if I want to return an item?

A. We have a 100% SATISFACTION GUARANTEE. If for any reason, you are dissatisfied with any of your purchases or have simply changed your mind, you may return them to us for a refund or replacement. You must notify us of your decision to return the item within 14 days of receiving delivery. The goods must be returned to us unused and re-saleable within their original packaging.

You can view our complete Returns Policy here.

Q. Where should I send my returns to?

A. Our returns address is:

Returns Dept.
Executive Shaving Ltd.
10-11 Museum Business Park
Woodhead Road
Glasgow
Scotland
G53 7NN

We must insist that items are correctly repackaged and returned to us by a recognised, insured and signed for method in order to avoid loss of the item during return. We cannot refund a returned item that has not been received by us.

You can view our complete Returns Policy here.

Q. How long will it take to refund my order?

A. Your refund will be issued by us on the day that we receive your returned item. Your refund will be processed to the original form of payment.

Q. Do you refund postage costs for returns/exchanges?

A. Items will be returned at the customer's expense, unless the item is faulty, in which case we will refund you in full or send a replacement at no extra cost.

Q. My parcel was damaged in transit to me?

A. If your parcel has been damaged by the courier in transit to you, please call us on 0141 880 3040 straight away. If that is not possible, you can email us at [email protected] detailing the damage. Please send us some digital images of the damage so we can resolve this for you quickly.

Q. What about the WEEE directive?

A. WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK, recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Executive Shaving Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Customers must cover the cost of returning their WEEE item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Our WEEE Returns Address is:

WEEE Return
Executive Shaving Ltd
10-11 Museum Business Park
Woodhead Road
Glasgow
G53 7NN

Telephone: 0141 880 3040.

Email: [email protected]