Frequently Asked Questions - Executive Shaving Company

Executive Shaving Frequently Asked Questions

Q. Do you ship worldwide?

A. Yes, we ship orders worldwide to our global customers. We are able to ship orders to Europe, India, USA, Australia, Japan, and other countries. Our customer base is truly worldwide.

At present we are unable to ship any items that contain alcohol outwith the United Kingdom. 

Q. What are your dispatch times?

A. We dispatch orders Monday to Friday and all orders received before 3pm are dispatched the same day. Order received after 3pm, at weekends or on bank holidays are dispatched the next working day. 

The delivery time depends on your location and the delivery service selected at checkout.

View our full Delivery Policy here.

Q. Do you offer free shipping?

Free shipping is currently available on all UK orders over £75 only. This free service is our Standard Shipping service by Royal Mail and can take between 3 to 5 days for delivery. If you require your order sooner than this, you can select another delivery service at checkout. We are not able to offer free shipping to our overseas customers at this time.

View our full Delivery Policy here.

Q. What if I need my order quickly?

A. For UK customers, we offer an Express Delivery option which takes 1-2 working days depending on your location. This service costs £6.99. We can also offer a Guaranteed Next Day service (£12.99) and a Saturday Guaranteed service (£14.99). Guaranteed services will be delivered by 1pm on the delivery day. 

Q. Will I be able to track my order?

A. Yes, all orders are sent using a tracked service so you will be able to track the progress of your order to the point of delivery.

Upon completion of payment you will receive a confirmation to confirm the order. Please check the confirmation carefully to ensure delivery details are correct.

We always recommend that you provide us with a delivery address where it is likely that someone will be available to receive the parcel. 

Q. I am resident outside of the EU, do I pay VAT?

A. With our new website and currency converter, all prices can be displayed in your local currency. For currencies out with the EU VAT Sales Tax has been removed. However, you may still be liable for any local import duties and taxes.

Q. I am UK Service Personnel stationed outside of the EU on BFPO, do I still pay VAT?

A. You will still pay VAT during the checkout process since our system can't tell whether you are stationed within the EU or not. However you will be able to claim the VAT back.

Q. How do you ensure shipments will arrive intact?

A. All shipments are securely packaged in padded envelopes or in cardboard boxes with biodegradable filler to ensure safe delivery.

Q. What is the best way to contact you?

A. The best way to contact is by email on . We ALWAYS reply to emails within 24 hrs (Monday-Friday). For urgent enquiries you can call us on +44 (0) 141 880 3040.

Q. Why is the item not available in my location?

A. Unfortunately, we are unable to send any products containing alcohol by air from the UK. The site is detecting your location by your IP address. Please email if you have any questions on getting a product delivered to your address. 

Q. The item I want is out of stock?

A. When dealing with hard to source items, sometimes we run out of stock. Simply click on the 'Email me when back in stock' button on the product detail page and enter your email address. As soon as the item becomes availabe you will be sent an email advising you the item is available to buy.

Q. What if I want to return an item?

A. We have a 100% SATISFACTION GUARANTEE. If for any reason, you are dissatisfied with any of your purchases, or have simply changed your mind, you may return them to us for a refund or replacement. You must notify us of your decision to return the item within 30 days of receiving delivery. The goods must be returned to us unused and re-saleable within their original packaging.

You can view our complete Returns Policy here.

Q. Where should I send my returns to?

A. Our returns address is:

Returns Dept.
Executive Shaving Ltd.
10-11 Museum Business Park
Woodhead Road
G53 7NN

We must insist that items are correctly re-packaged and returned to us by a recognised, insured and signed for method in order to avoid loss of the item during return. We cannot refund a returned item that has not been received by us.

You can view our complete Returns Policy here.

Q. How long will it take to refund my order?

A. After receiving the return, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Q. Do you refund postage costs for returns/exchanges?

A. Items will be returned at the customer's expense, unless the item is faulty or has been delivered in error, in which case we will refund you in full or send a replacement at no extra cost.

Q. My parcel was damaged in transit to me?

A. If your parcel has been damaged by the courier in transit to you, please call us on 0141 880 3040 straight away. If that is not possible, you can email us at detailing the damage. Please send us some digital images of the damage as well, se we can begin to resolve this for you quickly.

Q. What does your lifetime guarantee cover?

A. We offer a lifetime guarantee on our Executive Shaving stainless steel razors (the Outlaw and the Claymore). 

The lifetime warranty covers manufacturing defects which prevent the razor from functioning properly. This remains for as long as the original owner owns the razor.

This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions, accident, modification of original condition. The warranty does not cover basic scratches or damage due to dropping or misuse of the razor.

If any issue arises, please contact us immediately with proof of purchase and we would ask for the razor to be returned for inspection. 

Q. What about the WEEE directive?

A. WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK, recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Executive Shaving Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Customers must cover the cost of returning their WEEE item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Our WEEE Returns Address is:

WEEE Return
Executive Shaving Ltd
10-11 Museum Business Park
Woodhead Road
G53 7NN

Telephone: 0141 880 3040.


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