Delivery & Returns Policy
Delivery & Returns Policy
Christmas Delivery Information 2023
We are committed to ensuring you have all that you need in time for Christmas.
We will be dispatching orders up to Friday the 22nd of December then again from Wednesday 27th of December.
We will be closed for New Year on Monday the 1st and Tuesday the 2nd of January, dispatching orders on the 3rd of January and as normal thereafter.
Please take note of the last posting dates for Christmas delivery below.
Don't delay, order in plenty of time to ensure your package gets through to you, in time for the big day.
ORDER EARLY TO MAKE SURE YOU DON’T MISS OUT!
Please take note that the last recommended posting dates for Christmas delivery are:
UK Standard last post date is Monday the 18th December BEFORE 3:00pm
UK Express last post date is Thursday 21st December BEFORE 3:00pm
Last posting dates for Christmas delivery for international shipments.
Monday 11th December - Africa, Central and South America, Asia, Australia, Bulgaria, Caribbean, China (People’s Republic), Far and Middle East, New Zealand, Norway, Portugal, Spain
Tuesday 12th December - Cyprus and Malta
Wednesday 13th December - Austria, Belgium, Canada, Czech Republic, Denmark, Eastern Europe, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Sweden, Switzerland, Turkey, USA
If you require any further help, please call us on +44 (0) 141 880 3040.
Over the Christmas period we are extending our normal returns policy time frame. We understand that customers may want to buy gifts early and take longer to exchange or refund unsuitable items.
Our Christmas returns period will run through to Friday 5th of January 2022. All other refund terms and conditions still apply.
PLEASE NOTE: THESE ARE GUIDELINES ONLY; EXPERIENCE HAS TAUGHT US THAT THINGS DO GET DELAYED IN THE POST AT THIS TIME OF YEAR.
ORDER EARLY TO AVOID ANY DISAPPOINTMENT!
We dispatch orders Monday to Friday and all orders received before 3pm are dispatched the same day. Order received after 3pm, at weekends or on bank holidays are dispatched the next working day.
The delivery time depends on your location and the delivery service selected at checkout. However, all deliveries in the UK will generally be made within 5 days of dispatch.
We use a combination of delivery services and the provider and service used will depend on your location, the size and weight of the products ordered, the value of the goods and the delivery service you select at checkout.
All orders are sent on a tracked service which means you will receive a tracking number once the order has been dispatched and you can track the progress of your order to the point of delivery.
We always recommend that you provide us with a delivery address where it is likely that someone will be available to receive the parcel.
We offer a choice of shipping services for deliveries in the UK.
3-5 Working Days
1-2 Working Days
Guaranteed Next Day
Next Day by 1pm
Saturday by 1pm
Shipping is FREE for all orders over £75 to UK addresses.
We use the Standard Delivery service for our free shipping offer. If you require your order sooner, please select another service at checkout.
We can deliver to addresses in the U.S.A., Europe and the Rest of the World.
Click this link - International Delivery & Returns Policy - for all the information.
If you have any questions regarding the dispatch or delivery of your order T: 0141 880 3040, or email email@example.com
All items classified as a Bladed Product under the Offensive Weapons Act 2019, will require proof of age upon delivery. We use Royal Mail’s Age Verification delivery services for this. Royal Mail use the Challenge 25 procedure, so if you look under 25 you will be required to provide proof of age using a passport or driving licence.
We are not permitted to send any liquid aftershaves, colognes, EDTs or any other liquid product containing alcohol to any country outside the UK. This restriction is due to a ban on sending all such items containing alcohol by air. All products restricted in this manner are clearly labelled as such on this website. If for any reason you are able to checkout and purchase a product that is restricted to your country, we will contact you to let you know.
When packing your order, we take care to ensure that it is packed safely and securely. However, in the unlikely event that anything in your order is broken when it arrives, please email firstname.lastname@example.org so we can resolve it for you. Please include an image of the damaged item, an image of the interior of the box it was delivered in (including any packing materials) and an image of the shipping label.
Damages must be reported within 3 days of receiving your order.
We’re sure you’ll be happy with your order. However, if for any reason you’re not 100% happy, please get in touch with us at email@example.com. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you are looking to return anything please note that we can only accept products that are unused and in their original packaging. If the item(s) have been opened, used or damaged before returning to us we reserve the right to reduce any refunds by an appropriate amount.
For reasons of hygiene, we are unable to offer returns on used razors, brushes, combs or blades, unless the item is faulty. You will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We are unable to process refunds until after we have received the original goods back.
For all returns, we require you to include a completed copy of our Returns Form with the returned item(s). This form will allow us to quickly process any exchanges or refunds.
You can download a copy of our Returns Form here.