Delivery & Returns Policy
Platinum Jubilee Bank Holiday Weekend
Due to the Platinum Jubilee Bank Holiday Weekend on Thursday 2nd & Friday 3rd June, all orders placed after 4pm on Wednesday 1st June will be dispatched on Monday 6th June. There will be no deliveries from our courier partners (including Royal Mail) on the 2nd or 3rd with Royal Mail starting to deliver again on Saturday 4th June. Please expect some slight delays in deliveries over this period.
Our offices will also be closed from 5pm on Wednesday 1st June until 9am on Monday 6th June when normal office hours will resume.
The Executive Shaving Company treats the delivery of all our customers’ orders as a priority. We want you to receive your order as quickly as possible.
This is why, for UK domestic deliveries, we use Royal Mail Tracked services. Unlike normal packet post services, this service allows you to track your order as it progresses through the Royal Mail network, right up to the point of delivery.
We have also partnered with courier firm UPS for our express deliveries. UPS is one of the largest courier companies in the world, they offer a next working day delivery service. This next working day delivery service is tracked and insured for complete peace of mind. Please Note: Express UPS deliveries dispatched on a Friday will be delivered on the next working day. Depending on the delivery address, we will sometimes use DHL Courier Services.
Free shipping is currently available for all UK orders over £75.00.
For international deliveries, we use Royal Mail International services and UPS for express deliveries. You can find full details of our International Order Delivery policy here.
COVID-19 update - click here for updates on our current Covid-19 status.
If you have any questions about our delivery policy please contact us on T: 0141 880 3040, or email us: [email protected] .
U.K. Orders - Dispatch Information
We will dispatch your order to you on the same day, provided that we receive your order before 15:00 GMT Monday to Friday. All orders placed on Saturday and Sunday will be dispatched the following Monday or Tuesday if Monday falls on a Bank Holiday. Orders placed on bank holidays will be dispatched the next working day. Next Day Service dispatches - all Next Day Service orders will be dispatched on the same day, up until 15:00 GMT. After this cut off point, they will be dispatched on the next working day.
Please Note: To reduce our carbon footprint and reduce excessive paper use, we will no longer include a copy of your invoice with your order. An electronic version will be sent direct to the email address provided when the order was placed.
U.K. Order Delivery
If your order is for delivery to an address within the United Kingdom, you can select from the following services:
|Service||Rate||Estimated Delivery||Courier Service|
|Small Item~||£2.99||3 to 5 days||Royal Mail|
|Standard||£3.99||2 to 5 days||Royal Mail|
|Express*||£6.99||Next Working Day||DPD†|
|Next-Day*||£12.99||Next-Day by 1 pm**||Royal Mail Guaranteed by 1 pm|
|Saturday*||£14.99||Saturday by 1 pm**||Royal Mail Saturday Guaranteed by 1 pm|
~The Small Items service is only available on selected small sized items and is not applicable to all items sold by The Executive Shaving Company.
*Deliveries to some remote areas cannot be guaranteed by the next working day, but are guaranteed within 3 working days.
**We reserve the right to alter the service for Next Day deliveries depending on size, value and weight of your order. For all next day orders that weigh over 2kg we will guarantee delivery the next working day, but cannot guarantee delivery before 4 pm.
†DPD deliveries despatched on a Friday will be delivered on the next working day.
Please be aware the Estimated Delivery time is an estimate only, not a guarantee. Delivery to your chosen address may take longer than stated depending on external factors out with our control. If your address is Channel Islands or Scottish Highlands and Islands, the delivery may take slightly longer.
Restricted Items Delivery
All items classified as a ‘Bladed Product’ under the Offensive Weapons Act 2019, will require proof of age upon delivery. We use Royal Mail’s Age Verification delivery services for this. Royal Mail use the Challenge 25 procedure, so if you look under 25 you will be required to provide proof of age using a passport or driving licence.
Free shipping is currently available on all UK orders over £75.00. This free service is our Standard Shipping service by Royal Mail and can take between 2 to 5 days for delivery.
If you require your order sooner than this, you will need to select either the Express or Next Day shipping services at checkout.
If you are out when delivery is attempted
If no one is at the delivery address stated on your order to take receipt of your parcel, the delivery person will leave an 'I Called When You Were Out' card. This card will contain detailed instructions for you to arrange the collection or redelivery of your order. Please call the telephone number on this card or visit their website, before you call us.
Alternative 'Safe Place' Delivery Instructions
If you add a ‘Safe Place’ Alternative Delivery Instruction to your order, such as ‘ If out leave parcel in my shed ’ this will invalidate any insurance on the parcel and so liability for the item will be down solely to you. As a result of this any order that requires a signature, or is over £75 in value, will not be dispatched to a ‘Safe Place’ alternative to your address.
If your parcel is damaged in transit
If your parcel has been damaged in transit to you, please call us on 0141 880 3040. If this is not possible, you can email us at [email protected] explaining the damage. Please email us some digital images of the damage so we can resolve this matter for you quickly.
We are happy to dispatch orders to service personnel who use the BFPO address system.
International Shipping to the European Union, United States and the Rest of the World
We can deliver to addresses in the U.S.A., Europe and the Rest of the World.
Click this link - International Shipping to Europe, United States and the Rest of the World Details - for all the information.
If you have any questions regarding the dispatch or delivery of your order T: 0141 880 3040, or email [email protected]
The Executive Shaving Company offers our customers a 14 day, 100% satisfaction guarantee. In accordance with the Distance Selling Regulations and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, Executive Shaving offers you a 14 day, 100% return guarantee. Once you receive your order you have 14 days from the day after you received your delivery to decide if you want to keep the goods, or return them to us for a full refund. In order to do this, you must provide us with notice of cancellation within the 14 day period. This notice must either be a written letter, email or a clearly stated telephone call. Simply return the item(s) in their original packaging to us enclosing a completed copy of our Returns Form and we will replace, exchange or refund you.
Please note: If the item(s) have been opened, used or damaged before returning to us we reserve the right to reduce any refunds by an appropriate amount. For reasons of hygiene we are unable to offer refunds on used razors, brushes, combs or blades, unless the item is faulty. You will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We are unable to process refunds until after we have received the original goods back. If you have not been refunded after 14 days of returning an item, please contact us with a clear copy (photo or scanned image) of your Post Office receipt so we can investigate the matter.
How To Return An Item To Us
For all returns, we require you to include a completed copy of our Returns Form with the returned item(s). This form will allow us to quickly process any exchanges or refunds. Failure to include this form can lead to delays in the return process.
You can download a copy of our Returns Form here.
United Kingdom Returns
Re-use the original packaging and filler if possible. Send the item(s) back to us at the address below, we recommend using 2nd class Royal Mail recorded delivery to do this.
Executive Shaving Ltd
10-11 Museum Business Park
Don't forget to include the returns form!
E.U. and Rest of the World Returns
Our Returns Policy, above, also applies in full to our overseas customers. All we ask is that you pay for the return shipping to ensure that we receive the returned goods. If the goods you are returning are faulty, or sent in error we will refund your postage costs once we receive the returned goods. If you have any queries about our return policy please call us on 0141 880 3040, or email [email protected]